Privacy Policy for Explore Green Africa Safaris
Last Updated: August 2024
Welcome to Explore Green Africa Safaris (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information We may collect personal information that you voluntarily provide to us when you:
- Make a booking or inquiry through our website.
- Subscribe to our newsletter.
- Fill out a contact form.
- Engage with us on social media.
- Communicate with us via email, phone, or other means.
Personal information may include your name, email address, phone number, postal address, payment information, and any other details you provide.
1.2 Non-Personal Information We also collect non-personal information that does not directly identify you. This includes:
- Browser type and version.
- Device type.
- Operating system.
- IP address.
- Pages visited on our website.
- Date and time of your visit.
- Referring website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking and Reservations: To process your bookings and manage your travel arrangements.
- Customer Support: To respond to your inquiries and provide customer service.
- Marketing Communications: To send you newsletters, special offers, and promotional materials, provided you have opted in to receive them.
- Personalization: To tailor your experience on our website and provide content that matches your interests.
- Website Improvement: To analyze trends, track user behavior, and improve the functionality and performance of our website.
- Security: To protect our website, users, and business from fraud and other security risks.
3. Cookies and Tracking Technologies
3.1 Cookies Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and improve our services. You can control cookie settings through your browser and may choose to disable them, although this may affect your experience on our website.
3.2 Third-Party Tracking We may use third-party services, such as Google Analytics, to collect and analyze non-personal information about how users interact with our website. These services may use cookies and similar technologies to track user behavior.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
5. Your Rights and Choices
5.1 Access and Correction You have the right to access and correct any personal information we hold about you. If you would like to review, update, or delete your information, please contact us using the details provided below.
5.2 Opt-Out You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
5.3 Do Not Track Our website does not respond to “Do Not Track” signals. However, you can control how your information is collected and used through your browser settings and third-party tools.
6. Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
7. International Data Transfers
If you are accessing our website from outside of the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a different country. By using our website, you consent to the transfer of your information to countries with different data protection laws.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us at:
Explore Green Africa Safaris